How are Payee payment banking details collected for ACH payments?
Payee banking details for ACH payments are collected during Payee Onboarding.
When a payee chooses ACH as their deposit method, they’ll have two options for adding their banking information: they can complete Bank Account Verification for a faster, guided verification experience, or they can enter their account and routing numbers manually.
If the payee chooses Bank Account Verification, they’ll be guided through a secure process to confirm their bank account details. If they choose to enter their information manually, they can securely provide their account and routing numbers directly in CashCloud.
What regions are different payment methods available in?
CashCloud supports various payment methods depending on the region:
ACH (Automated Clearing House): Available within the United States for domestic payments.
Digital Checks: Primarily available within the United States and certain regions in Canada.
Checks: You can generate and print physical checks within and outside the United States. However, Print & Mail is only available within the United States.
Digital Checks FAQs
Digital Checks are electronic versions of traditional paper checks. Here are some common questions about them:
What is a Digital Check? A Digital Check is an electronic version of a traditional check. It works just like paper checks but is sent online, making payments faster and more convenient. The payee can print it and deposit it like a standard check, or deposit it directly through their bank’s mobile app.
How are Digital Checks delivered? Digital Checks are delivered securely via email. The recipient simply receives the check in their inbox, with the option to print it or upload it through their mobile banking application for deposit.
What are the benefits of using Digital Checks? Digital Checks make payments faster, easier, and more cost-effective by eliminating postage, paper, and manual handling. They give recipients flexibility to either print or deposit electronically, while still working like a regular check that everyone is familiar with — no new setup or technology required.
If PayShift is disabled, will Payees receive any notifications of payment?
If PayShift is disabled, payees will still receive notifications when payments are processed. However, they will not have the option to convert the payment to another method (e.g., from check to ACH). The notification will confirm the payment method that has been used and provide details about when and how the payment will be received.
What should I do if a payment is rejected?
If a payment is rejected, you can view the rejection reason in the Payment History section of your CashCloud dashboard. Common reasons for rejection include incorrect banking information, insufficient funds, or issues with the recipient’s account. After identifying the issue, you can correct the payment details and reprocess the payment. If the issue persists, contact CashCloud support for further assistance.
How do I check the status of a payment?
You can check the status of any payment by navigating to the Payments tab and selecting the relevant batch. The payment status will be displayed next to each transaction, showing whether it is pending, approved, signed, disbursed, or completed. For more detailed tracking, use the Payment History section, which provides a comprehensive view of all payments, including rejected and reprocessed transactions.
Are there fees associated with different payment methods?
Yes, different payment methods may have associated fees. Refer to our pricing page and to your contract for details.
How do I set up recurring payments?
For your security, recurring payments can not be set up automatically. We recommend creating a dedicated batch for a recurring payment, where you can set each payment and even future-date the release dates of each one.
Can I cancel a payment after it has been approved?
Yes, you can cancel a payment if it has not yet been disbursed. To cancel, go to the Payments tab, locate the payment within its batch, and select the option to void or delete the payment. If the payment has already been disbursed, it cannot be canceled, but you may have the option to void the payment.
How do I contact support for payment issues?
If you encounter any issues with payments, you can contact our Support Team [email protected].