CashCloud keeps an internal record of all the errors that have occurred in your company. Errors can be any request or action that fails to process within the CashCloud system.
To view these errors, select Settings from the left sidebar. Then, select Error Logs. All past errors will appear in a table view that includes the error details, module, status, and date.
You can sort this table by Error ID, Module, and Date. Simply click the arrows next to each column name. If the up arrow is highlighted, the table is sorted in ascending order. If the down arrow is highlighted, the table is sorted in descending order.
You can also search by typing the module name or any keywords of the error description.
If you would like to view all errors within a specific time frame, select the "Search by Dates" button at the top right of the table. Use the calendar to select your desired dates. The table will automatically update to reflect your choice. To clear your date filter, select the Clear button.
Lastly, you can re-order and hide/show any of the columns with our Manage Column component.
To download your error logs for offline reference, click the purple Download logs button on the top right of the table. Your download will begin automatically.
đ Note: You may need to approve downloads from CashCloud in order to download your error logs. If a pop-up window appears asking if you would like to allow downloads from our website, click allow. You can change these settings through your browser at any time.