The Payee Table displays all the payees added to the system. Each payee entry includes columns for Name / Type, Email, Default bank account number and default payee address, Status, Deposit method, PayShift, and Payee ID.

The Status column in your payees table shows where each payee is in the onboarding process. If your company has enabled Vendor Business Verification, vendors and contractors will also display verification statuses once an onboarding invitation has been sent.

The following statuses apply to payees with a payee type of Vendor or Contractor when Vendor Business Verification is enabled:

You can filter your payees table by any of these statuses to quickly find payees that need attention.

You can search for payees by Name or Email. You can also apply filters to narrow down your results. The available filters are Payee name, Payee type, Status, Deposit method, PayShift, and Payee ID.

The Payee ID filter matches the full ID exactly and is not case sensitive. You can select more than one ID at a time. This filter is available on the Payees tab only, not on Pending invitations.

You also have the option to re-order the columns, as well as to hide or unhide them as you wish.

There are 3 ways in which you can add payees into CashCloud: by manually creating them, by inviting them via email, and by uploading them with an excel file.

Additionally, if you have set up a data group integration, whenever you import your payments, a new payee will be automatically created or updated in this module. Refer to the Payee Settings section to learn about our merge configuration options.

To create a new payee, click the New Payee button and select the Create payee option.

This will bring you to a page where you can start entering the payee information, organized by the following tabs:

Keep in mind that fields with an asterisk (*) are mandatory.

In here you can enter the following details:

In this tab you can enter up to 10 bank accounts for this payee. To enter a new one, click on the "Add new bank account" button and enter the following information:

You can choose to make this bank account the default one for all future payments.

You can manage a number of different addresses for one payee. To enter a new one, click on the "Add new address" button and enter the following information:

You can choose to make this address the default one for all future payments.

In this tab you can enable or disable PayShift. PayShift is a service that automatically changes the payment type of a transaction based on the selected deposit method.

In you enable PayShift, you can also select a preferred deposit method for this payee. If you do so, the next time you upload or create a payment to this payee, it will automatically be switched to this deposit method.

To invite payees to join the platform, click the New Payee button and select the Invite payees option. This opens a form where you can:

Inviting payees initiates the Payee Onboarding process to verify their profile details and deposit method/bank details. Once the invitation has been sent, the payee will show up under the Pending invitations tab.

To import multiple payees, you can upload an Excel file with the required columns. The system allows up to 12 fields, with the only required field being the name. To ensure proper data mapping, please use the same Column Titles as the ones found in the example file (click on Download Example).

Under Payee Settings you can configure how your payee's Basic Information data is merged into CashCloud from your data source. Basic Information covers Payee Name 1, Payee Name 2, Email, Payee ID, Country Code, and Phone Number. You can access it by clicking on the gear icon at the top right corner of the Payee module.

This setting applies to payee data arriving from a data source: bulk payee uploads, payment imports, and data group imports. It does not apply when you create or edit a payee by hand in CashCloud. Payee Type is never changed by an import, regardless of which option you choose.

When payee data comes in from a file or an integration, CashCloud first checks whether each incoming record already exists, so it knows whether to create a new payee or update one you already have.

Small differences in a name will not stop a match. Punctuation and titles such as "Dr" are ignored. Suffixes such as Jr and Sr are not ignored, because they often tell two people apart.

If the same payee appears on more than one row of a single file, CashCloud combines those rows into one payee record instead of creating duplicates. Any different bank accounts or addresses across those rows are all saved to that one record.

CashCloud keeps the Basic Information already in the system as the source of truth. If the imported file has new information in fields that are currently empty, CashCloud fills those in, but it will not overwrite any value you already have.

CashCloud replaces existing Basic Information with the values from the imported file. The imported data always takes priority, even when a different value is already saved.

Overwrite applies to empty values too. If a column in your file is left blank, the matching field on the existing payee is cleared. If you only want to fill in missing details without losing anything, use Merge instead.

CashCloud ignores the imported changes and keeps all existing Basic Information exactly as it is. No Basic Information is added or modified.

From the Payees module, you can take several actions on selected payees by clicking on the 3 dots at the right of the table.

You can also select one or more payees to take bulk actions.

The available actions differ between Active Payees and Pending Payees.

Active Payees are those payees with status Created or Verified and are located in the Payees tab. You can perform the following actions for these payees:

Pending Payees are payees who have been invited to join CashCloud but haven’t completed onboarding yet. These payees appear in the Pending Invitations tab.

For payees in this status, you can take the following actions:

Payees can have multiple bank accounts and addresses saved in CashCloud.

If a payee has only one bank account or one address on file, that record is automatically set as the default. If they have more than one, you can choose which one should be marked as the default.

The default bank account is automatically selected when you create a manual ACH payment, but you can always switch to a different saved account if needed. Similarly, the default address will be used when creating payments that require a mailing address, such as checks.

If a payment goes through PayShift and the payee chooses ACH, the payee may also select which saved bank account should be used for that payment. They can also choose to make that account their default for future ACH payments. If the payee adds or connects a new bank account during the PayShift flow, the new account is saved to their profile and automatically becomes the default bank account.

If you import a payee file that includes new bank account or address information, the new record will be added to the payee’s profile. However, the existing default selection will not change automatically.

Bank accounts and addresses are displayed in separate tables within the payee profile. For bank accounts, you’ll see the last four digits of the account and routing numbers, along with a Source column indicating whether the information was entered manually or imported. The default account is clearly identified.

For addresses, the table includes Address Line 1, Address Line 2, City, State, Country, and Zip Code, and also indicates which address is set as the default.

You can update or change the default bank account or address at any time by clicking on the overflow menu and selecting the "Make this the default" option.